10 to 15% Commission on Bookings

By August 2017, according to Reuters, Traveloka had incorporated “100,000 hotels, apartments and other forms of accommodation” in Southeast Asia into its booking options, and had partnerships with around 100 airlines. In December 2018, the company acquired three online travel agencies: Pegipegi from Indonesia, Mytour from Vietnam, and Travelbook from the Philippines, all previously subsidiaries of Recruit Holdings in Japan – for $67 million. It added online check-ins in December 2017, as well as airport transportation services via a taxi company. 2018 also oversaw the resignation of Kusuma from his role as Traveloka’s chief technology officer, citing a “clash of aspirations”. In May 2018, Traveloka launched the mobile app feature Traveloka Eats, which offered dining information.

Traveloka is an Indonesian technology company focused on travel and ticketing. Unardi, frequently encountering travel difficulties when visiting his hometown of Padang, came upon the idea of a website to ease travel logistics in Indonesia. Jakarta and established Traveloka. Unardi and Albert had met while studying computer science in the United States, while Unardi met Kusuma while both were interning at Microsoft. 2022 it was valued approximately at US$3 billion. Indonesian software engineers: Ferry Unardi, Albert, and Derianto Kusuma. All three ultimately worked in Silicon Valley. Also in September 2013, the company announced a series investment by Global Founders Capital. 2022 remained the largest online travel app in Southeast Asia.

Movie-booking in Thailand was also added in November 2019 through Major Cineplex. 150,000 flight tickets equating to $100 million. Traveloka also began advertising other online experiences and “flash sale livestreams,” and began bundling flights with COVID-19 tests. To help restore its cash flow during the pandemic, its Xperience sub-brand was also used to host online activities like cooking classes with professional chefs. Traveloka in 2019 had 2,500 staff members and 20 products, with around 50 million downloads of its app. Singapore Tourism Board to open trip kiosks in Singapore. That year, a survey of 1,204 Indonesian “millennials” showed that 79% used Traveloka regularly. During the early months of the coronavirus pandemic in 2020, Traveloka began experiencing surges in refund and rescheduling requests.

Traveloka also partnered with Bank Jago to disburse loans through Traveloka’s PayLater feature in Indonesia. 40 million monthly active users. Traveloka is a services and e-commerce site available in multiple languages. It is claimed that the website lists around 150 airlines covering a total of 200,000 domestic and international flight routes. Customer services are provided 24-7 in local languages. More than 2,500,000 hotels, villas, and guesthouses in 100 countries are also listed.

In March 2019, AirAsia permanently withdrew sales of its flights from Traveloka, citing Traveloka’s lack of explanation for several AirAsia Indonesia flights that had been unlisted the month prior. Traveloka also developed a shariah-compliant health insurance program called Bebas Handal for Muslim customers alongside Hong Kong-based FWD Group. By October 2019, it had launched its PayLater card with Bank Rakyat Indonesia. By 2019, Traveloka had ventured into financial services for the first time. In 2019, it started a credit card scheme with Bank Rakyat Indonesia, marking the company’s move into financial services.

10 to 15% commission on bookings. September, it had partnerships in Southeast Asia with 33 hotels and airlines. In May 2015, comScore ranked Traveloka as Indonesia’s number one flight search and booking service. Expedia, which also became a minority investor. The company expanded rapidly in 2016, opening regional offices in Thailand, Singapore, Malaysia, the Philippines and Vietnam. At that time, Traveloka was already operating in six countries and expanding its reach in Indonesia, Thailand, and Vietnam. 10 million visitors each month. The investment valued Traveloka at over US$1 billion, making Traveloka a unicorn company.